Guest Service Within Lodging Divisions
In the lodging industry, the rooms division is one of the major divisions also known as the heart and soul of the lodging property and mostly the primary reason that the property exists. The rooms division consist of the front office employees - Front Desk Representative and Receptionist and also uniformed service employees, such as Housekeeping, Laundry, Bell, Door, and Parking Attendants.
Guest service is extremely important in all of rooms division positions. Whether you are providing baggage service, controlling traffic, parking guests' vehicles, making reservations or cleaning a guestroom all tasks and jobs are vital when making sure the guest has superb service.